EssilorLuxottica · CRM & senior consulting

A multi-cloud Salesforce re-platform for a global eyewear group

Customer 360

multi-cloud Salesforce programme

Service + Marketing Cloud

delivered & managed

The challenge

EssilorLuxottica set out to re-platform the business into the Salesforce ecosystem — across commerce, service and marketing — for a single view of the customer.

What we did

We delivered and managed the Service & Marketing Cloud streams of a multi-cloud Customer 360 programme, coordinating on- and offshore teams and keeping business and technical risk in check.

Salesforce
Service Cloud
Marketing Cloud

Want the detail?

Happy to walk through any of this — the systems, the constraints, and what we'd do differently now.

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