EssilorLuxottica · CRM & senior consulting
A multi-cloud Salesforce re-platform for a global eyewear group
Customer 360
multi-cloud Salesforce programme
Service + Marketing Cloud
delivered & managed
The challenge
EssilorLuxottica set out to re-platform the business into the Salesforce ecosystem — across commerce, service and marketing — for a single view of the customer.
What we did
We delivered and managed the Service & Marketing Cloud streams of a multi-cloud Customer 360 programme, coordinating on- and offshore teams and keeping business and technical risk in check.
We worked together on a Customer 360 implementation leveraging Service, Marketing and Commerce Cloud for a multi-cloud Salesforce programme. Radu managed both the Service and Marketing Cloud streams, always in contact with the business and mitigating technical risks. He can drive any project.
- Salesforce
- Service Cloud
- Marketing Cloud
Want the detail?
Happy to walk through any of this — the systems, the constraints, and what we'd do differently now.
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